Question 1

What items can be customized?

Accepted Answer

Our primary focus is custom shoes; however, we have now offer painted jackets, wallets, accessories, and more. Make sure to specify which the item you would like to have customized when ordering, as we can paint on a variety of materials such as leather, denim or canvas.

Question 2

Do I buy the shoes or are they included in the price?

Accepted Answer

Currently, the items painted are purchased by the customer. This allows for you to pick the correct shoe size, style, and allows for pre-owned items to be customized. The prices are just the cost for painting and shipping is added on after the painting is complete.

Question 3

Are there any specific types of designs or do customers come up with designs themselves?

Accepted Answer

Most of our designs can be recreated for any customer. Specific customs for someone will be altered as we guarantee one of a kind shoes, so if there is a design on our socials you are interested in, add it in your request and we will be able to create something similar.

Question 4

How long does it take to get the customs once the order has been placed?

Accepted Answer

Elaborate customized orders may take a few weeks due to planning and precision. More basic designs can be completed in a shorted time frame. If you need a rush placed on shoes we may be able to accommodate it will a small additional charge. When purchasing customs, please select the correct month in which you'd like to receive them. If there is a specific date you need them for leave a note at checkout.

Question 5

Are there shipping charges?

Accepted Answer

Shipping totally depends on where you are located. We will deliver customs when the artist is working out of Halifax, NS or Guelph, ON, otherwise they will be sent in the mail and you will have to cover the cost before they are shipped.

Question 6

Does the paint that is used on the customs durable?

Accepted Answer

All customs are painted using Angelus Leather paint, made especially for leather shoes. This paint is durable and will not get ruined over time. On other materials like denim and canvas, we use other paint and make sure it is sealed properly to preserve its durability.

Question 7

How much does it cost to get a pair of customs?

Accepted Answer

Pricing changes depending on the time spent on the custom art and how complex the designs are. After receiving your order, we will send you a drafted design as well as a proposed price.

Question 8

Can I send my shoes directly to the artist?

Accepted Answer

YES! Once you have agreed to the price quote for the art, you will receive an invoice will the artist's shipping address at the bottom. You are then able to order or mail your items directly there to be painted.

FAQs for Customs By Katie

Is your question not answered above? Email us at shopcustomsbykatie@gmail.com